FAQ
When your order moves into fulfillment, we create a shipping label and send you a notification with your tracking number. At this stage, your order is being prepared and is still at our facility, so the tracking status may show as "pre-shipment." This status simply means that the package is ready to be handed off to the postal carrier. Once your package is scanned by the carrier, the tracking will update with more detailed progress. We appreciate your patience as we work to get your order to you as quickly as possible!
Yes! We love welcoming customers to our warehouse in North Columbus, Ohio. Shopping is available by appointment only due to staffing considerations. During your visit, you can explore our extensive charm bar, take advantage of in-house engraving services, and browse discounted jewels. If youβre interested in scheduling an appointment, please visit our Contact Page below to book your visit. We canβt wait to see you!
At ALV Jewels, we do not accept returns on any items. However, we offer exchanges for necklaces, bracelets, and rings. Please note that earrings and custom pieces are final sale and cannot be returned or exchanged. If there is an issue with your orderβsuch as a mistake or a repair neededβplease reach out to our customer service team at customerservice@alvjewels.com. We are always happy to discuss a solution or arrange for a reshipment if necessary. Thank you for understanding our policies, and we are here to help make your experience with ALV Jewels as smooth as possible!
Our processing time is up to 10 business days from the date of purchase, separate from the shipping time. Please note that selecting expedited or priority shipping does not shorten the processing timeβit only affects the transit time once your order has shipped. Once your order has been processed and shipped, you will receive a tracking number. If your tracking information shows that the package has been scanned into a USPS facility but there is a delay in transit, please note that we have no control over shipping delays. In such cases, we recommend contacting USPS directly for the most accurate updates on your package. If youβve already contacted USPS and need further assistance, feel free to reach out to us at customerservice@alvjewels.com, and weβll do our best to help resolve the issue. Thank you for your understanding and patience!
