FAQ
FAQ
When your order moves into fulfillment, we create a shipping label and send you a notification with your tracking number. At this stage, your order is being prepared and is still at our facility, so the tracking status may show as "pre-shipment." This status simply means that the package is ready to be handed off to the postal carrier. Once your package is scanned by the carrier, the tracking will update with more detailed progress. We appreciate your patience as we work to get your order to you as quickly as possible!
Yes! We love welcoming customers to our warehouse in North Columbus, Ohio. Shopping is available by appointment only due to staffing considerations. During your visit, you can explore our extensive charm bar, take advantage of in-house engraving services, and browse discounted jewels. If youβre interested in scheduling an appointment, please visit our Contact Page below to book your visit. We canβt wait to see you!
At ALV Jewels, we do not accept returns on any items. However, we offer exchanges for necklaces, bracelets, and rings. Please note that earrings and custom pieces are final sale and cannot be returned or exchanged. If there is an issue with your orderβsuch as a mistake or a repair neededβplease reach out to our customer service team at customerservice@alvjewels.com. We are always happy to discuss a solution or arrange for a reshipment if necessary. Thank you for understanding our policies, and we are here to help make your experience with ALV Jewels as smooth as possible!
Processing may take longer during sales and holidays. Our standard processing time is up to 10 business days from purchase, separate from shipping. Expedited or priority shipping only affects transit time, not processing. Once your order ships, youβll receive a tracking number. If your package shows a delay in transit, we recommend contacting USPS directly. If youβve already done so and still need help, reach out to customerservice@alvjewels.com, and weβd be happy to assist you. Thank you for your patience and understanding!
